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      <title>FSA fines insurance claims handler for network control failings and for misleading clients  </title>
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        <![CDATA[Let us be clear that in reading the details of this case, these are not actions (or inactions) that we feel are particularly likely to be reproduced in club member firms. ]]>
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      <pubDate>Thu, 19 Mar 2009 14:52:54 GMT</pubDate>
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      <title>The OBELISK: Number of Questions in An Assessment </title>
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        <![CDATA[Another question that has come up was why do we choose 10 questions per assessment?]]>
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      <pubDate>Fri, 13 Mar 2009 12:04:54 GMT</pubDate>
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      <title>The OBELISK Monthly Assessments </title>
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        <![CDATA[I was fascinated to read some feedback from an OBELISK user the other day. Apparently they felt that the monthly assessments were too general and that they wanted assessments strictly relating to their work.]]>
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      <pubDate>Thu, 26 Feb 2009 14:16:54 GMT</pubDate>
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      <title>Role Plays </title>
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        <![CDATA[I used to snigger when training companies used to talk about role plays, but as the 1990s rolled on I realised that in fact this form of competence assessment had some great advantages.]]>
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      <pubDate>Wed, 28 Jan 2009 23:04:54 GMT</pubDate>
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      <title>TCF Claims </title>
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        <![CDATA[An interesting question from a Club Member was whether an insurer, under a policy with a 30 day cancellation clause, could cherry pick just one property from a portfolio and withdraw cover at no notice or notice less than this.]]>
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      <pubDate>Fri, 28 Nov 2008 10:28:54 GMT</pubDate>
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      <title>Fact Finds for Insurance Brokers </title>
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        <![CDATA[One of the mainstays of risk management and TCF is that we as brokers gather enough information that we can recommend a suitable policy but also that we address the issue of disclosure and take reasonable steps to not only ensure that the customer knows and understands the duty and the effect of a breach, but also that the customer is assisted in making sure that all material facts are disclosed.]]>
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      <pubDate>Fri, 21 Nov 2008 14:39:54 GMT</pubDate>
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      <title>Claim Rejections </title>
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        <![CDATA[It seems to me that the world has either gone mad or some insurers are just getting rotten in their approach to settling claims. ]]>
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      <pubDate>Mon, 17 Nov 2008 11:07:54 GMT</pubDate>
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